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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Kelly McCarthy

Kelly McCarthy

January 5, 2025

5  out of  5
rating by Kelly McCarthy
"We have been with Stephanie Utter’s office for over 18 months now and we are thoroughly pleased with the level of service and care everyone at her office provides. They are always so kind and helpful. They always make everything easy to understand. We could not recommend her office enough."
We responded:
"Thank you, Kelly, for sharing your wonderful experience with our office! I'm happy to know that our team's kindness and helpfulness have made a positive impact. It's great to hear that we've been able to make things easy to understand for you. We're grateful for your recommendation and look forward to continuing to assist you with any needs you may have!"
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zen jen

January 3, 2025

5  out of  5
rating by zen jen
"This State Farm office and agent is fantastic. Nothing but good things to say, would recommend this place to anyone :) I had a smooth and easy transition from my previous insurance and managed to save some money but still have great coverage and service! Thanks Steph!"
We responded:
"I'm glad to hear about your positive experience with our office, Jen! It's wonderful to know that your transition was smooth and that you were able to save money while maintaining excellent coverage. Thank you for recommending us, and if you ever need further assistance, feel free to reach out!"
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Anna Toepp

January 3, 2025

5  out of  5
rating by Anna Toepp
"Stephanie goes above and beyond for her clients and the community. She hosted the most magical day offering pictures with Santa and we have unforgettable photos and memories because of her and her team. Many thanks and much gratitude."
We responded:
"Thank you, Anna, for your wonderful feedback! I'm happy to know that the event with Santa brought joy and lasting memories to your family. Our team is grateful for your kind words and support. If there's anything more we can do for you, please feel free to reach out."
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Michelle Calenzo

January 3, 2025

5  out of  5
rating by Michelle Calenzo
"Steph and her team are amazing! They’ve always been very helpful with any questions I’ve had! I can say enough positive things about this office and team!"
We responded:
"Thank you, Michelle, for your wonderful feedback! I'm happy to know that our team has been helpful with your questions. Your kind words about our office and team mean a lot to us. If you ever need further assistance, we're here to help!"
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Laura Allen

January 3, 2025

5  out of  5
rating by Laura Allen
"I have been a client of Steph’s for years. Not only is her office professional and responsive, but they are also caring and look out for the best interest of their clients. She always takes the time to understand my needs and has the experience to easily navigate and provide me with the best options. Steph goes above and beyond for her customers, staff, and community. If you’re looking for an insurance agent who genuinely cares, I highly recommend Steph and her team at State Farm."
We responded:
"Thank you so much, Laura, for your wonderful feedback! I'm truly happy to know that you've had such a positive experience with our office over the years. It's important to us to understand and meet your needs, and I'm glad to hear that our efforts are appreciated. Your recommendation means a lot, and we're here for any future assistance you may need!"
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Cynthia DelGenio

January 3, 2025

5  out of  5
rating by Cynthia DelGenio
"Stephanie and her staff at State Farm are beyond exceptional. I contacted Stephanie for a quote and she was profressional, helpful, and saved me money. I am so happy I switched to State Farm and am extremely happy with the customer service she and her staff provide. I would highly recommend them."
We responded:
"Cynthia, we love seeing reviews like this! It is a top priority in our office to provide great insurance options for our policyholders, and we are thrilled you are happy with your experience. Our office is there for you whenever you need us and is honored you have chosen our office to help you protect what matters most."
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Chanelle Wilkerson

January 2, 2025

1  out of  5
rating by Chanelle Wilkerson
"Unprofessional and rude. State Farm isn’t awful but this office leaves a lot to be desired."
We responded:
"I’m sorry you feel that way, opinions vary. We strive on treating all our customers with the utmost respect and professionalism. But with that being said, I do require that my team is spoken to respectfully by my customers as well. I wish you all the best in your future insurance needs. "
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Kelley Lanahan

October 15, 2024

5  out of  5
rating by Kelley Lanahan
"Amazing staff! Thank you for everything!"
We responded:
"Thank you, Kelley! We're happy you had a great experience with our staff. Your appreciation means a lot to us. If you need anything in the future, we're here to help. - Stephanie Utter - State Farm Insurance Agent, Rome, NY"
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Cynthia Kent

October 14, 2024

5  out of  5
rating by Cynthia Kent
"Thank you so much for the wonderful Halloween pick a pumpkin event! We look forward to it every year!!"
We responded:
"Cynthia, thank you for your kind words! We're happy to know you enjoy our Halloween pick a pumpkin event each year. We look forward to seeing you at many more events! - Stephanie Utter - State Farm Insurance Agent, Rome, NY"
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Eric

May 12, 2024

5  out of  5
rating by Eric
"Friendly service and we got a lower premium. Took both of my daughter's there and both switched and saved, with one's savings over $300 every six months."
We responded:
"Eric, we're thrilled to hear that both your daughters switched to our office and are saving on their premiums! We're pleased to have provided friendly service and helped lower your costs. Thank you for choosing us for your insurance needs, and we look forward to assisting you further in the future! - Stephanie Utter - State Farm Insurance Agent, Rome, NY"
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Dawn Malek

April 17, 2024

5  out of  5
rating by Dawn Malek
"This State Farm office and agent is fantastic. They are up against waiting for the underwriting and service department in corporate America. They did not stop persisting on my request and she got it done. Thank you Stephanie. I have worked for State Farm agents for 30 years. She is one of the best. I just wish she would hire me!!"
We responded:
"Wow, Dawn, thank you so much for your incredibly kind review! Your kind words truly brighten my day, and I'm so happy I could persist and get things done for you. It means a lot to hear that you have such extensive experience with State Farm agents, and that you consider me to be one of the best. That's fantastic praise! I'm glad we could be there for you, and I'm always happy to help in any way I can in the future. Thanks again for choosing our State Farm office!"
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ANANABKLIM

March 2, 2024

5  out of  5
rating by ANANABKLIM
"The girls here are extremely helpful! I’ve had nothing but amazing experiences here! Recommend this office to anyone!"
We responded:
"Thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
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Tina Abdoo

February 21, 2024

5  out of  5
rating by Tina Abdoo
"Stephanie and team go above and beyond. They are responsive and available when you need them. Always polite, helpful, knowledgeable and reliable."
We responded:
"Tina, we sincerely appreciate your outstanding 5-star review! We truly appreciate your kind words and feedback regarding our customer service. It has been an absolute pleasure serving you!"
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Jasper Thomas

February 21, 2024

5  out of  5
rating by Jasper Thomas
"Was easy to work with and helpful"
We responded:
"Thank you, Jasper, for the wonderful review!"
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Chad Murphy

February 21, 2024

5  out of  5
rating by Chad Murphy
"Highly recommend!! Stephanie and her staff have assisted me and everyone I've sent to her. Great service and great savings!!"
We responded:
"Thanks, Chad, for the review! We appreciate your trust in us for your insurance needs. Your positive feedback means a lot to us."
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Dominick Favata

February 21, 2024

5  out of  5
rating by Dominick Favata
"Steph and staff are very knowledgeable and provide a great customer experience. Steph and team are also very involved in the community and my girls love when Santa comes to her office! I highly recommend their services!!!"
We responded:
"Wow, thank you for the five-star rating, Dominick! Our team works hard to provide quality insurance, so we’re happy to hear we’ve met your expectations. We look forward to providing you with top-of-the-line customer service and insurance!"
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Courtney Finnerty

February 21, 2024

1  out of  5
rating by Courtney Finnerty
"I called at around 3:20 (they close at 5), to get a quote. Renee took my information and said someone would call me in a few minutes with the quote. By 4:50 no one had called so I called back and spoke to Paige. She said they were a little busy but still planned on getting back to me. She asked if I absolutely needed it that same day. I told her yes, it was very important. She reassured me that they would get back to me even if it was a little after 5. No one called me back. Had I known they weren't going to have time for me, I would've called another agent before everyone closed. I'm very upset by this as I know quotes take less than 10 min."
We responded:
"Hi Courtney, I have been trying to get ahold of you but every time I've called it rings once and then goes to voicemail. I tried last night around 6:30pm and again this morning. Maybe you have a spam blocker on your phone that automatically forwards numbers not programmed to voicemail? I did send you a text message as well. If you see this, give us a call back. We have had your quote done for you. Thanks! 315-339-3300"
Profile photo of Chuck .O'Hara

Chuck .O'Hara

January 18, 2024

5  out of  5
rating by Chuck .O'Hara
"Very nice and professional service."
We responded:
"We are grateful for the amazing review, Chuck! We truly care about our customers and want to make sure they are satisfied in every aspect."
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Kristin Watson

December 8, 2023

5  out of  5
rating by Kristin Watson
"Our family couldn’t be happier with everyone at the Agency. Whether it be finding the very best plan for our needs our providing positive experiences community, the staff is always friendly and available. It’s so nice to have the personal attention in office or via phone or email. 100% satisfied!!! Highly recommend"
We responded:
"Kristin, your review means a lot to us, and we sincerely thank you for taking the time to share your feedback! At our office, ensuring outstanding insurance options for our policyholders is our primary focus, and we're delighted that you had a positive experience."
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sam villena

November 17, 2023

5  out of  5
rating by sam villena
"State Farm has been nothing but very accommodating. They are very responsive and they made me feel important with every transaction. Kudos to Ms. Stephanie Utter and Ms. Jennifer Maxwell."
We responded:
"We love seeing reviews like this, Sam! Thank you for taking the time to share your experience with our office. We are grateful to have the pleasure of working with you and look forward to continuing to serve your insurance needs!"
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Terry Pfeiffer

September 15, 2023

5  out of  5
rating by Terry Pfeiffer
"Renee is always nice to talk to and a pleasure to deal with since I first called State Farm for my insurance needs."
We responded:
"Terry, thank you for your kind comments! It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. Renee cares a lot about our customers."
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Bill Vinci

September 15, 2023

5  out of  5
rating by Bill Vinci
"Stephanie and the entire staff is always a pleasure to talk with and when paying my bills very efficient. A great place in Rome to do business with"
We responded:
"Thank you so much for taking the time to leave us a kind review, Bill! Our team is very appreciative of you!"
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ronald brement

September 8, 2023

5  out of  5
rating by ronald brement
"Thank you to Stephanie and her team for helping to expedite our recent claim!!!"
We responded:
"Thank you, Ronald, for the five-star rating! We appreciate you and the opportunity to help you with your claim."
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rcsgal

September 7, 2023

5  out of  5
rating by rcsgal
"Everyone in the office is always friendly and very helpful."
We responded:
"Thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
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Lisa Lisa

August 24, 2023

5  out of  5
rating by Lisa Lisa
"Very nice Girls in the office,prompt with returning calls,and or answering any questions!"
We responded:
"We love seeing reviews like this, Lisa! Thank you for taking the time to share your experience with our office. We hope we’ll be able to fulfill your insurance needs for years to come!"