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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Sheila Christian

March 1, 2026

5  out of  5
rating by Sheila Christian
"After a long time with another agent, I decided it was time for a refresher. After hearing and reading great reviews, I recently switched to Stephanie Utter as my new Agent. I had a great experience working with the Office Manager Jennifer. Jennifer was very knowledgeable about the best coverage for our needs, and genuinely cared about finding me ways to save on my premiums. Highly recommend agent Stephanie Utter and her team w/ State Farm Insurance."
We responded:
"Sheila, thank you for your wonderful feedback! I'm happy you had a great experience with Jennifer and found the coverage that suits your needs. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"
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scott hoag

February 26, 2026

5  out of  5
rating by scott hoag
"Stephanie and her crew treated me like family! Just purchased a Side by Side and my current insurance company couldn't figure out how to classify it. 5 minutes with Stephanie and I had a policy explained so I could understand it. The bank had a copy before I left and we were on the trails the next day! Thank you!"
We responded:
"Scott, we're so happy we could help you out!! Enjoy your time on the trails! If you need anything else, feel free to reach out."
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Becky Converse

February 23, 2026

5  out of  5
rating by Becky Converse
"Terrific with every aspect of the Insurance business. Not only regular insurance, but dealing with trusts. Very helpful, very friendly, very skilled."
We responded:
"Becky, thank you for your fantastic feedback! I'm happy to know our team was helpful, trusts can be a little tricky sometimes. Your satisfaction is important to us, and we're always here to assist with any of your insurance needs!"
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Brian Stevens

February 23, 2026

5  out of  5
rating by Brian Stevens
"Stephanie is professional and genuinely cares about getting you and your family the best coverage. We didn't feel like just a number or a sale."
We responded:
"Thanks Brian! Our office is committed to providing personalized service and ensuring you have the best coverage for YOUR needs. If there's anything else we can assist you with, feel free to reach out!"
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Sheila McInerney

February 20, 2026

5  out of  5
rating by Sheila McInerney
"I spend my summers in New York and Stephanie and her staff have been fantastic in helping me secure a fair rate for the limited time I am there. Very happy with them being proactive and then following up with any questions I may have."
We responded:
"Thank you, Sheila! I'm so glad we could help you while you are here in New York! We are here for whatever you need and look forward to seeing you in the summer!"
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Gary Jackson

November 7, 2025

5  out of  5
rating by Gary Jackson
"Jenn is absolutely fantastic!!!! Literally saving $100s a month!! Why haven't you called her yet!?!?!"
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Eric Jackson

November 7, 2025

5  out of  5
rating by Eric Jackson
"Excellent service. Highly recommend using them."
We responded:
"Eric, thank you for your review! I'm happy you had an excellent experience with our service. Your recommendation means a lot to us. Let us know if there's anything else we can assist you with!"
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Jane Clark

June 20, 2025

5  out of  5
rating by Jane Clark
"Jamie was patient, efficient and was able to find me a considerably lower premium for my home insurance. She was knowledgeable with great customer service"
We responded:
"Thank you for your review, Jane! I'm happy to hear that Jamie provided you with excellent service and helped you find a lower premium for your home insurance. Our team is dedicated to offering knowledgeable and efficient assistance. If you have any more questions or need further assistance, feel free to reach out anytime!"
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michael waszkiewicz

June 13, 2025

5  out of  5
rating by michael waszkiewicz
"When I w as s in need of Insurance State Farm was there for me! Stephanie is a very good agent...one the best! I am very happy with them & I have referred family and friends to them as well"
We responded:
"Thank you, Michael! I'm so glad to hear that we were able to assist you with your insurance needs. Your referrals mean a lot to us, and we're grateful for your support. Let us know if there's anything else we can do for you!"
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Robin Bordiuk

June 13, 2025

5  out of  5
rating by Robin Bordiuk
"Absolutely fantastic customer service! I deal with Jennifer a lot and she is so helpful. Stephanie is always great to deal with as well! I don’t have to worry about anything and they are always so polite. State Farm rates are very good. I have been so happy since I switched insurance to them. I now have auto, home & recreational vehicles with them! Five stars for sure!!"
We responded:
"Hi, Robin! Thank you for the praise for Jennifer! She is a vital part of the team and we value how much she cares about all our customers. Thank you for giving us the chance to help you with your auto, home and recreational vehicle insurance needs. We value you for letting us be your good neighbor! "
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Sheila Simons Hyldelund

May 4, 2025

5  out of  5
rating by Sheila Simons Hyldelund
"They have always replied when I've called. They are friendly, helpful, and communicate effectively."
We responded:
"Thank you, Sheila, for sharing your experience! I'm glad to know that our team's friendly and helpful communication has met your expectations. We're here to assist you whenever you need us. Feel free to reach out if you have any questions or need further assistance!"
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Kerina Smith

May 2, 2025

5  out of  5
rating by Kerina Smith
"Jennifer made switching my insurance so easy and was extremely helpful and professional. Happy customer here for sure."
We responded:
"Thank you, Kerina, for sharing your experience! I'm glad to know that Jennifer made the process of switching your insurance easy and provided helpful and professional service. We're happy to have you as a satisfied customer."
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Bobbie Cavano

April 28, 2025

5  out of  5
rating by Bobbie Cavano
"Friendly, helpful, community-minded. Quick to get us answers during a challenging year. Thank you!"
We responded:
"Thank you, Bobbie! I'm happy to know that you found our team friendly and helpful. It's great to hear that we could provide quick answers during a challenging year. If you ever need anything else, feel free to reach out. We're here to help!"
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Susan Grande

April 28, 2025

5  out of  5
rating by Susan Grande
"Renee is fabulous to work with. She couldn’t be more helpful!"
We responded:
"Thank you, Susan! I’m glad to hear that Renee has been so helpful. We appreciate your feedback and are here for any of your insurance needs. Feel free to reach out anytime!"
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Tina Lennon

April 24, 2025

5  out of  5
rating by Tina Lennon
"From the very first interaction, my husband and I felt completely at ease with Stephanie! Her professionalism and great personality stood out right away. It’s rare these days to find customer service that not only meets expectations, but exceeds them, and she absolutely did! Switching insurance providers can be a stressful decision, but after working with Stephanie, we know without a doubt we made the right choice. Every question was answered with patience, every detail was explained clearly, and the overall experience left us feeling confident that we’re in great hands moving forward."
We responded:
"Thank you, Tina, for sharing your experience! I'm so glad to hear that you and your husband felt at ease from the start. It's wonderful to know that my approach made the transition smooth and stress-free for you both. If you have any more questions or need assistance, please feel free to reach out."
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Kelly McCarthy

January 5, 2025

5  out of  5
rating by Kelly McCarthy
"We have been with Stephanie Utter’s office for over 18 months now and we are thoroughly pleased with the level of service and care everyone at her office provides. They are always so kind and helpful. They always make everything easy to understand. We could not recommend her office enough."
We responded:
"Thank you, Kelly, for sharing your wonderful experience with our office! I'm happy to know that our team's kindness and helpfulness have made a positive impact. It's great to hear that we've been able to make things easy to understand for you. We're grateful for your recommendation and look forward to continuing to assist you with any needs you may have!"
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zen jen

January 3, 2025

5  out of  5
rating by zen jen
"This State Farm office and agent is fantastic. Nothing but good things to say, would recommend this place to anyone :) I had a smooth and easy transition from my previous insurance and managed to save some money but still have great coverage and service! Thanks Steph!"
We responded:
"I'm glad to hear about your positive experience with our office, Jen! It's wonderful to know that your transition was smooth and that you were able to save money while maintaining excellent coverage. Thank you for recommending us, and if you ever need further assistance, feel free to reach out!"
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Anna Toepp

January 3, 2025

5  out of  5
rating by Anna Toepp
"Stephanie goes above and beyond for her clients and the community. She hosted the most magical day offering pictures with Santa and we have unforgettable photos and memories because of her and her team. Many thanks and much gratitude."
We responded:
"Thank you, Anna, for your wonderful feedback! I'm happy to know that the event with Santa brought joy and lasting memories to your family. Our team is grateful for your kind words and support. If there's anything more we can do for you, please feel free to reach out."
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Michelle Calenzo

January 3, 2025

5  out of  5
rating by Michelle Calenzo
"Steph and her team are amazing! They’ve always been very helpful with any questions I’ve had! I can say enough positive things about this office and team!"
We responded:
"Thank you, Michelle, for your wonderful feedback! I'm happy to know that our team has been helpful with your questions. Your kind words about our office and team mean a lot to us. If you ever need further assistance, we're here to help!"
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Laura Allen

January 3, 2025

5  out of  5
rating by Laura Allen
"I have been a client of Steph’s for years. Not only is her office professional and responsive, but they are also caring and look out for the best interest of their clients. She always takes the time to understand my needs and has the experience to easily navigate and provide me with the best options. Steph goes above and beyond for her customers, staff, and community. If you’re looking for an insurance agent who genuinely cares, I highly recommend Steph and her team at State Farm."
We responded:
"Thank you so much, Laura, for your wonderful feedback! I'm truly happy to know that you've had such a positive experience with our office over the years. It's important to us to understand and meet your needs, and I'm glad to hear that our efforts are appreciated. Your recommendation means a lot, and we're here for any future assistance you may need!"
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Cynthia DelGenio

January 3, 2025

5  out of  5
rating by Cynthia DelGenio
"Stephanie and her staff at State Farm are beyond exceptional. I contacted Stephanie for a quote and she was profressional, helpful, and saved me money. I am so happy I switched to State Farm and am extremely happy with the customer service she and her staff provide. I would highly recommend them."
We responded:
"Cynthia, we love seeing reviews like this! It is a top priority in our office to provide great insurance options for our policyholders, and we are thrilled you are happy with your experience. Our office is there for you whenever you need us and is honored you have chosen our office to help you protect what matters most."
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Chanelle Wilkerson

January 2, 2025

1  out of  5
rating by Chanelle Wilkerson
"Unprofessional and rude. State Farm isn’t awful but this office leaves a lot to be desired."
We responded:
"I’m sorry you feel that way, opinions vary. We strive on treating all our customers with the utmost respect and professionalism. But with that being said, I do require that my team is spoken to respectfully by my customers as well. I wish you all the best in your future insurance needs. "
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Kelley Lanahan

October 15, 2024

5  out of  5
rating by Kelley Lanahan
"Amazing staff! Thank you for everything!"
We responded:
"Thank you, Kelley! We're happy you had a great experience with our staff. Your appreciation means a lot to us. If you need anything in the future, we're here to help. - Stephanie Utter - State Farm Insurance Agent, Rome, NY"
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Cynthia Kent

October 14, 2024

5  out of  5
rating by Cynthia Kent
"Thank you so much for the wonderful Halloween pick a pumpkin event! We look forward to it every year!!"
We responded:
"Cynthia, thank you for your kind words! We're happy to know you enjoy our Halloween pick a pumpkin event each year. We look forward to seeing you at many more events! - Stephanie Utter - State Farm Insurance Agent, Rome, NY"
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Eric

May 12, 2024

5  out of  5
rating by Eric
"Friendly service and we got a lower premium. Took both of my daughter's there and both switched and saved, with one's savings over $300 every six months."
We responded:
"Eric, we're thrilled to hear that both your daughters switched to our office and are saving on their premiums! We're pleased to have provided friendly service and helped lower your costs. Thank you for choosing us for your insurance needs, and we look forward to assisting you further in the future! - Stephanie Utter - State Farm Insurance Agent, Rome, NY"