State Farm® Insurance Agent Stephanie Utter
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Kelley Lanahan
October 15, 2024
5
out of
5
rating by Kelley Lanahan
"Amazing staff! Thank you for everything!"
We responded:
"Thank you, Kelley! We're happy you had a great experience with our staff. Your appreciation means a lot to us. If you need anything in the future, we're here to help. - Stephanie Utter - State Farm Insurance Agent, Rome, NY"
Cynthia Kent
October 14, 2024
5
out of
5
rating by Cynthia Kent
"Thank you so much for the wonderful Halloween pick a pumpkin event! We look forward to it every year!!"
We responded:
"Cynthia, thank you for your kind words! We're happy to know you enjoy our Halloween pick a pumpkin event each year. We look forward to seeing you at many more events! - Stephanie Utter - State Farm Insurance Agent, Rome, NY"
Eric
May 12, 2024
5
out of
5
rating by Eric
"Friendly service and we got a lower premium. Took both of my daughter's there and both switched and saved, with one's savings over $300 every six months."
We responded:
"Eric, we're thrilled to hear that both your daughters switched to our office and are saving on their premiums! We're pleased to have provided friendly service and helped lower your costs. Thank you for choosing us for your insurance needs, and we look forward to assisting you further in the future! - Stephanie Utter - State Farm Insurance Agent, Rome, NY"
Dawn Malek
April 17, 2024
5
out of
5
rating by Dawn Malek
"This State Farm office and agent is fantastic. They are up against waiting for the underwriting and service department in corporate America. They did not stop persisting on my request and she got it done. Thank you Stephanie. I have worked for State Farm agents for 30 years. She is one of the best. I just wish she would hire me!!"
We responded:
"Wow, Dawn, thank you so much for your incredibly kind review! Your kind words truly brighten my day, and I'm so happy I could persist and get things done for you. It means a lot to hear that you have such extensive experience with State Farm agents, and that you consider me to be one of the best. That's fantastic praise! I'm glad we could be there for you, and I'm always happy to help in any way I can in the future. Thanks again for choosing our State Farm office!"
ANANABKLIM
March 2, 2024
5
out of
5
rating by ANANABKLIM
"The girls here are extremely helpful! I’ve had nothing but amazing experiences here! Recommend this office to anyone!"
We responded:
"Thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
Tina Abdoo
February 21, 2024
5
out of
5
rating by Tina Abdoo
"Stephanie and team go above and beyond. They are responsive and available when you need them. Always polite, helpful, knowledgeable and reliable."
We responded:
"Tina, we sincerely appreciate your outstanding 5-star review! We truly appreciate your kind words and feedback regarding our customer service. It has been an absolute pleasure serving you!"
Jasper Thomas
February 21, 2024
5
out of
5
rating by Jasper Thomas
"Was easy to work with and helpful"
We responded:
"Thank you, Jasper, for the wonderful review!"
Chad Murphy
February 21, 2024
5
out of
5
rating by Chad Murphy
"Highly recommend!! Stephanie and her staff have assisted me and everyone I've sent to her. Great service and great savings!!"
We responded:
"Thanks, Chad, for the review! We appreciate your trust in us for your insurance needs. Your positive feedback means a lot to us."
Dominick Favata
February 21, 2024
5
out of
5
rating by Dominick Favata
"Steph and staff are very knowledgeable and provide a great customer experience. Steph and team are also very involved in the community and my girls love when Santa comes to her office! I highly recommend their services!!!"
We responded:
"Wow, thank you for the five-star rating, Dominick! Our team works hard to provide quality insurance, so we’re happy to hear we’ve met your expectations. We look forward to providing you with top-of-the-line customer service and insurance!"
Courtney Finnerty
February 21, 2024
1
out of
5
rating by Courtney Finnerty
"I called at around 3:20 (they close at 5), to get a quote. Renee took my information and said someone would call me in a few minutes with the quote. By 4:50 no one had called so I called back and spoke to Paige. She said they were a little busy but still planned on getting back to me. She asked if I absolutely needed it that same day. I told her yes, it was very important. She reassured me that they would get back to me even if it was a little after 5. No one called me back. Had I known they weren't going to have time for me, I would've called another agent before everyone closed. I'm very upset by this as I know quotes take less than 10 min."
We responded:
"Hi Courtney, I have been trying to get ahold of you but every time I've called it rings once and then goes to voicemail. I tried last night around 6:30pm and again this morning. Maybe you have a spam blocker on your phone that automatically forwards numbers not programmed to voicemail? I did send you a text message as well. If you see this, give us a call back. We have had your quote done for you. Thanks! 315-339-3300"
Chuck .O'Hara
January 18, 2024
5
out of
5
rating by Chuck .O'Hara
"Very nice and professional service."
We responded:
"We are grateful for the amazing review, Chuck! We truly care about our customers and want to make sure they are satisfied in every aspect."
Kristin Watson
December 8, 2023
5
out of
5
rating by Kristin Watson
"Our family couldn’t be happier with everyone at the Agency. Whether it be finding the very best plan for our needs our providing positive experiences community, the staff is always friendly and available. It’s so nice to have the personal attention in office or via phone or email. 100% satisfied!!! Highly recommend"
We responded:
"Kristin, your review means a lot to us, and we sincerely thank you for taking the time to share your feedback! At our office, ensuring outstanding insurance options for our policyholders is our primary focus, and we're delighted that you had a positive experience."
sam villena
November 17, 2023
5
out of
5
rating by sam villena
"State Farm has been nothing but very accommodating. They are very responsive and they made me feel important with every transaction. Kudos to Ms. Stephanie Utter and Ms. Jennifer Maxwell."
We responded:
"We love seeing reviews like this, Sam! Thank you for taking the time to share your experience with our office. We are grateful to have the pleasure of working with you and look forward to continuing to serve your insurance needs!"
Terry Pfeiffer
September 15, 2023
5
out of
5
rating by Terry Pfeiffer
"Renee is always nice to talk to and a pleasure to deal with since I first called State Farm for my insurance needs."
We responded:
"Terry, thank you for your kind comments! It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. Renee cares a lot about our customers."
Bill Vinci
September 15, 2023
5
out of
5
rating by Bill Vinci
"Stephanie and the entire staff is always a pleasure to talk with and when paying my bills very efficient. A great place in Rome to do business with"
We responded:
"Thank you so much for taking the time to leave us a kind review, Bill! Our team is very appreciative of you!"
ronald brement
September 8, 2023
5
out of
5
rating by ronald brement
"Thank you to Stephanie and her team for helping to expedite our recent claim!!!"
We responded:
"Thank you, Ronald, for the five-star rating! We appreciate you and the opportunity to help you with your claim."
rcsgal
September 7, 2023
5
out of
5
rating by rcsgal
"Everyone in the office is always friendly and very helpful."
We responded:
"Thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
Lisa Lisa
August 24, 2023
5
out of
5
rating by Lisa Lisa
"Very nice Girls in the office,prompt with returning calls,and or answering any questions!"
We responded:
"We love seeing reviews like this, Lisa! Thank you for taking the time to share your experience with our office. We hope we’ll be able to fulfill your insurance needs for years to come!"
Kirstin Safin
June 27, 2023
5
out of
5
rating by Kirstin Safin
"Stephanie saved me so much money , her and her agents went above and beyond with my homeowners also. Fast and efficient too. So glad I switched just wish it had been sooner."
We responded:
"Kirstin, it was a joy working with you. I’m happy we could find a great insurance plan to suit your needs. Feel free to contact us anytime if you ever need anything!"
Karen Thomas
June 2, 2023
5
out of
5
rating by Karen Thomas
"Interacted by phone with Stephanie's Office a couple times in the past few days. Both times Jennifer was very helpful and pleasant to speak to 😊."
We responded:
"Karen ,thank you for taking the time to leave us a review! Our office's top priority is to provide great insurance options for our policyholders, and we are thrilled you are happy with your experience. Jennifer is truly an asset to our team!"
Jason Parmeter
May 4, 2023
5
out of
5
rating by Jason Parmeter
"very fast, friendly, and easy to do business with. one phone call and just a little bit of info and I was locked into savings. they handle all my insurance needs now."
We responded:
"Jason, thank you for recognizing our efforts! We appreciate you taking the time to share your experience with our State Farm office in Rome."
Ken Seymour
May 4, 2023
5
out of
5
rating by Ken Seymour
"Thank god for this office they saved me so much money on my car insurance. I will never go anywhere else!"
We responded:
"Ken, thank you for the review. Our team works hard to provide a great insurance experience for everyone who walks through our doors, and we are thrilled to hear that you are happy with your insurance policy!"
mega for
April 10, 2023
5
out of
5
rating by mega for
"Best deal I can get from any company’s on the market right now including GEICO and progressive. Especially for kids want their first car just go with it!"
We responded:
"Thank you! Our team works hard to provide quality insurance, so we’re happy to hear we’ve met your expectations. We look forward to providing you with top-of-the-line customer service and insurance!"
Joseph Stevens III
March 1, 2023
5
out of
5
rating by Joseph Stevens III
"Stephanie and her team are great very knowledgeable and professional. They made the whole process very easy to switch to State Farm. Thanks."
We responded:
"We love seeing reviews like this, Joseph! Thank you for taking the time to share your experience with our office. We hope we’ll be able to fulfill your insurance needs for years to come!"
Antoinette Lamascolo
February 8, 2023
5
out of
5
rating by Antoinette Lamascolo
"Best Rates! Everyone there is very nice! Stephanie is right-on the ball ! Thank you!"
We responded:
"Antoinette, thank you so much for the positive rating! We enjoy working with you and greatly appreciate your business."